Mill In Spice Ltd - Norwich, United Kingdom
Floor Manager - Full-time MAY 2025 - CURRENT
Web Application Developer - Outsourced JAN 2024 - OCT 2024
Web Application Developer - Outsourced MAR 2023 - DEC 2023
Seminar Trainer- Outsourced NOV 2018
System Administrator & Area Manager - Full-time JAN 2017 - DEC 2021
Software Developer Developer - Full-time FEB 2014 - DEC 2014
Project Manager- Full-time JAN 2011 - JAN 2012
Floor Manager - Full-time MAY 2025 - CURRENT
- Oversees all aspects of the dining area during service, ensuring smooth operations, high- quality service, and a positive guest experience, while also managing staff and upholding standard.
- Plan staff shifts and rotas, Train and develop staff, Supervise staff performance, Ensure compliance with health and safety regulations, Uphold licensing regulations.
Web Application Developer - Outsourced JAN 2024 - OCT 2024
- Developed a web-based survey management application, improving property survey performance and accuracy.
- Integrated a custom-built API to automate survey data collection, reducing manual errors by 40%.
- Collaborated with a cross-functional team to ensure the timely delivery and implementation of the application.
Web Application Developer - Outsourced MAR 2023 - DEC 2023
- Designed and implemented a CRM system for quotations, invoicing, HR management, and job scheduling, increasing productivity by 35%.
- Enhanced the user experience with a responsive UI design adaptable across devices.
- Developed a secure user authentication system, significantly improving data security.
Seminar Trainer- Outsourced NOV 2018
- Developing training materials, conducting sessions, and helping student and staff prepare for certification exams.
- Providing technical support and troubleshooting issues with the software.
- Keeping up with the latest features and updates to QuickBooks.
- Providing recommendations for streamlining financial processes.
System Administrator & Area Manager - Full-time JAN 2017 - DEC 2021
- Designed and implemented an automation software for server management and billing, reducing operational costs by 25%.
- Streamlined invoicing and payment processing with a comprehensive billing automation system.
- Integrated a mobile payment API for seamless online billing and transactions.
- Explaining company policies, discussing sales targets, and providing feedback to teams.
- Motivating teams, resolving conflicts, making decisions, and finding solutions to problems.
- Identifying, analyzing, and resolving fiber optic network problems using logical, creative, and systematic approaches.
- Establishing best practices and enforcing compliance with industry regulations.
- Providing training and development for staff.
Software Developer Developer - Full-time FEB 2014 - DEC 2014
- Built a membership management software to handle information management, member subscriptions and automated voting processes for over 50,000 registered businesses.
- Implemented automation to streamline the election process and improve the organization's profile management system.
Project Manager- Full-time JAN 2011 - JAN 2012
- As a Project Manager at a leading IT company in Sylhet, I successfully managed a diverse portfolio of clients, overseeing the design, development, and implementation of IT systems to meet their specific needs within established deadlines.
- Conducting regular performance reviews against project targets and maintaining a comprehensive risk register.
- Reporting on project status, gathering client feedback, and implementing necessary changes to enhance project outcomes.